Shipping policy

At Selene by Ruosh Ltd (trading as Selene by Ruosh), we aim to deliver your orders safely, efficiently, and with care. Please review the details below for information on our shipping methods, delivery timelines, and responsibilities.

Where We Ship From

All orders are packed and dispatched from the United Kingdom.

Worldwide Shipping

We are pleased to offer worldwide shipping, allowing customers across the globe to enjoy our collections.

Shipping costs and available delivery options are calculated at checkout based on your location.

Shipping Methods & Delivery Timeframes

United Kingdom Orders

  • Standard Shipping: 3–5 working days

  • Express Shipping: 2–3 working days

International Orders

  • Standard International Shipping: 7–14 working days

Delivery times are estimates and may vary during busy periods, sales, festive seasons, or due to factors beyond our control.

Order Processing

  • Orders are processed within 1–3 working days, excluding weekends and public holidays

  • You will receive a dispatch confirmation email once your order has been shipped

Customs, Duties & Taxes (International Orders)

For international deliveries:

  • Customs duties, taxes, or import charges may apply depending on your country

  • These charges are the responsibility of the customer

  • Selene by Ruosh is not responsible for delays caused by customs clearance

Delays & Responsibility

While we do our best to ensure timely delivery, Selene by Ruosh is not responsible for delays caused by:

  • Courier services

  • Customs processing

  • Incorrect or incomplete shipping information provided at checkout

  • Events beyond our control

Once an order has been dispatched, responsibility for delivery lies with the courier.

Incorrect Address

Please ensure all shipping details are accurate at checkout.

Selene by Ruosh is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

How to Contact Us

For shipping-related enquiries, please contact us:

Final Note

By placing an order with Selene by Ruosh, you agree to this Shipping Policy.