Frequently Asked Questions (FAQ)

Here you’ll find answers to the most common questions about our products, orders, and delivery.

Orders & Products

What products do you sell?
We offer a curated collection of Indian sarees, lehengas, and traditional jewellery, sourced directly from trusted suppliers in India and priced fairly.

Are your products authentic?
Yes. All our products are carefully sourced from trusted artisans and suppliers in India, ensuring quality craftsmanship and authentic designs.

Do the jewellery sets come as a complete set?
Product descriptions clearly state what is included, such as a necklace, earrings, and maang tikka where applicable.

Will the jewellery look exactly like the photos?
We make every effort to display our products as accurately as possible. However, slight variations may occur due to lighting, screen settings, or handcrafted detailing.

Pricing & Payments

Are your prices inclusive of tax?
Prices are shown in GBP. Any applicable taxes are calculated at checkout based on your location.

What payment methods do you accept?
We accept all major debit and credit cards, along with secure online payment options available through Shopify.

Shipping & Delivery

Do you offer free shipping?
Yes. Free shipping is available on UK orders over £50 and on international orders over £150.

Where do you ship to?
We ship within the UK and internationally.

How long does delivery take?
UK orders typically arrive within 3–5 working days. International delivery times may vary depending on the destination.

Will I have to pay customs or duties?
International customers may be responsible for customs duties or import taxes charged by their country.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy. Items must be unused, unworn, and in their original condition. Please refer to our Returns Policy for full details.

How do I request a return?
You can contact us via email, WhatsApp, or Instagram to initiate a return.